Payment Policy #Icelab

At IceLab, we prioritize security and simplicity. Our payment protocols are designed to protect your privacy while ensuring a seamless transaction process. Please review the following guidelines for completing your purchase.

Accepted Payment Methods

To maintain the highest level of discretion and security, we currently specialize in:

  • Interac E-Transfer (Available for Canadian customers only)

Instructions: Upon completing your checkout, specific E-Transfer details—including the recipient email, designated security question, and required answer—will be provided on your order confirmation page and sent immediately via email.

Processing & Fulfillment

  • Verification Window: Interac E-Transfers are typically verified within 1–4 hours.

  • Shipping Trigger: Your order enters our “Ghost-Pack” fulfillment phase only after payment confirmation is received.

  • Expiration: To ensure product availability for all members, orders with pending payments will be automatically released/canceled after 48 hours.

Uncompromising Security

Your financial privacy is our mandate. IceLab does not store or have access to your banking credentials. All transactions are handled through the encrypted infrastructure of your personal banking institution, ensuring that your data remains between you and your bank.

Failed or Disputed Transactions

If a payment cannot be verified (due to incorrect security answers or technical delays), your order will be placed on “Hold.” Our team will attempt to contact you via email; however, if the issue is not resolved within the 48-hour window, the order will be voided to restock the inventory.

Future Integration

We are constantly evolving our tech stack. While we do not currently accept credit cards or PayPal.

Support & Concierge

If you require assistance with a transaction or have questions regarding our secure checkout:

  • Email: support@icelab.cc
  • Availability: Monday – Friday | 9 AM – 5 PM (PST)